At Silver Putters, we are dedicated to providing golf enthusiasts with premium equipment and accessories to elevate your game. We understand the importance of reliability and trust, which is why we have established clear and fair policies for shipping and returns. Our goal is to ensure your complete satisfaction, from the moment you place your order to your experience on the green.

Shipping Information

We ship globally, excluding some parts of Asia and a few remote regions. Please allow 1-2 business days for order processing before your item is shipped.

Shipping Methods & Delivery Times

  • Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 business days after shipment. Shipping fee: $12.95.
  • Free Shipping: Available on orders over $50, shipped via EMS. Delivery within 15-25 business days after shipment.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward returns and exchanges process within a specified period.

Eligibility Window

You may return or exchange most items within 15 days of receiving your order. The product must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.

Non-Returnable Items

To ensure the highest standards of quality and hygiene, the following products are not eligible for return or exchange:

  • Golf Balls (due to potential use and wear)
  • Golf Club Grips (hygiene reasons)
  • Golf Gloves (hygiene reasons)
  • Golf Tees (low-value, consumable nature)
  • Electronics (unless defective upon arrival)

If you receive a defective or incorrect item from these categories, please contact us immediately at [email protected].

Step-by-Step Return Process

  1. Contact Us: Email us at [email protected] within 15 days of delivery. Include your order number and reason for return.
  2. Wait for Approval: Our team will respond within 2 business days with a Return Authorization Number (RAN) and instructions.
  3. Pack the Item: Securely pack the product in its original packaging, including all tags and accessories.
  4. Ship the Item: Mail the package to the address below using a trackable shipping method. Return shipping costs are the customer’s responsibility, unless the return is due to our error.

Return Address:
Silver Putters
198 Woodland Drive
Cherokee, US 51012

Refund Timeline & Method

After we receive and inspect your returned item:

  • Processing Time: Refunds are processed within 3-5 business days.
  • Refund Method: Funds will be returned to the original payment method (Visa, MasterCard, JCB, or PayPal).
  • Delivery Time: Depending on your financial institution, it may take 7-10 business days for the refund to appear in your account.

Exchanges will be shipped within 2 business days after we receive the returned product, subject to availability.

Note: For return requests, please use the provided template in our Returns & Exchanges Policy for quicker processing.

Questions?

If you have any questions about our Shipping & Returns policy, feel free to contact our customer support team at [email protected]. We’re here to help you enjoy a seamless experience with Silver Putters.