At Silver Putters, we take pride in offering premium golf equipment and accessories to help you perform at your best. However, we understand that sometimes a product may not meet your expectations. That’s why we’ve crafted a straightforward and fair Returns & Exchanges policy to ensure your satisfaction both on and off the course.

1. Eligibility Window

You may return or exchange most items within 15 days of receiving your order. Please note that the product must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.

2. Non-Returnable Items

To maintain the highest standards of quality and hygiene, the following products are not eligible for return or exchange:

  • Golf Balls (due to potential use and wear)
  • Golf Club Grips (hygiene reasons)
  • Golf Gloves (hygiene reasons)
  • Golf Tees (low-value, consumable nature)
  • Electronics (unless defective upon arrival)

If you receive a defective or incorrect item from these categories, please contact us immediately at [email protected].

3. Step-by-Step Return Process

Follow these simple steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] within 15 days of delivery. Include your order number and reason for return.
  2. Wait for Approval: Our team will respond within 2 business days with a Return Authorization Number (RAN) and instructions.
  3. Pack the Item: Securely pack the product in its original packaging, including all tags and accessories.
  4. Ship the Item: Mail the package to the address below using a trackable shipping method. Please note that return shipping costs are the customer’s responsibility, unless the return is due to our error.
    Return Address:
    Silver Putters
    198 Woodland Drive
    Cherokee, US 51012
  5. Confirmation: Once we receive and inspect the item, we will notify you via email about the status of your refund or exchange.

4. Refund Timeline & Method

After we receive your returned item:

  • Processing Time: Refunds are processed within 3-5 business days.
  • Refund Method: Funds will be returned to the original payment method (Visa, MasterCard, JCB, or PayPal).
  • Delivery Time: Depending on your financial institution, it may take 7-10 business days for the refund to appear in your account.

Exchanges will be shipped out within 2 business days after we receive the returned product, subject to availability.

5. Return Request Template

Use the template below to send us your return request:

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Silver Putters Team,

I would like to request a return/exchange for my order (#[Your Order Number]) purchased on [Purchase Date].
Product Name: [Product Name] Reason for Return/Exchange: [Please specify reason] Preferred Action: Refund / Exchange for [Product Name/SKU if exchanging]
Please provide the Return Authorization Number and further instructions.

Sincerely,
[Your Full Name] [Your Email Address] [Your Phone Number]

6. Questions?

If you have any questions about our Returns & Exchanges policy, feel free to reach out to our customer support team at [email protected]. We’re here to help you enjoy a seamless experience with Silver Putters.