FAQ

What types of products does Silver Putters offer?

We specialize in high-quality golf equipment and accessories, including putters, drivers, fairway woods, hybrids, complete sets, apparel, carry bags, cart bags, golf balls, gloves, headcovers, tees, towels, umbrellas, electronics, and club-making supplies. Our products are designed for golfers who value precision and performance.

Are your products suitable for all skill levels?

Yes! We cater to golfers of all levels, from beginners to professionals. Our range includes equipment and accessories that enhance every aspect of the game, ensuring everyone can find something to improve their experience on the course.

What shipping options are available?

We offer two reliable shipping methods:
– Standard Shipping: For $12.95, we use DHL or FedEx. Orders are processed in 1-2 business days, with delivery in 10-15 days after dispatch.
– Free Shipping: For orders over $50, we use EMS. Processing takes 1-2 business days, with delivery in 15-25 days after dispatch.
Note: Deliveries to some parts of Asia and remote regions may not be available.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. Use this to monitor your package’s journey to your doorstep.

Do you ship globally?

Yes, we ship worldwide! However, we cannot deliver to certain parts of Asia and a few remote regions. If you have questions about your location, please contact us.

What is your return policy?

We accept returns within 15 days of receipt. Items must be unused and in original packaging. Please contact our customer service team at [email protected] to initiate a return and receive further instructions.

How long does it take to process a refund?

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The time it takes for the refund to appear in your account depends on your payment method.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

How do I create an account?

You can create an account during checkout by providing your email and setting a password. This allows you to track orders, save preferences, and enjoy a faster shopping experience.

Is my payment information secure?

Absolutely! We use industry-standard encryption to protect your payment details and ensure all transactions are secure.

How can I contact customer service?

Reach out to us at [email protected] for any questions about shipping, returns, products, or your account. We’re here to help!

What are your business hours?

Our customer service team is available Monday to Friday, 9 AM to 5 PM EST. We strive to respond to all inquiries within 24 hours.